Support
Help for accounts, trusted contacts, and access requests
Quick help for sign-in, trusted contacts, and access requests.
Account access
Use sign in or password recovery if you cannot get back into the vault.
Invites and requests
Invite only the people you trust. A release path starts only after a request.
Privacy and security
Sensitive content stays protected until the selected release path is satisfied.
Common support paths
The questions people solve most often in a digital legacy vault.
FAQ
Common support questions
A few practical answers for the support questions most people hit first.
What should I do if I forget how I signed in?
Use the same sign-in method you used originally. If you registered with Google, return with Google. If you used email and password, use password recovery.
Why can’t a trusted contact see everything immediately?
Because invite acceptance only creates the relationship. Access still depends on a later request and the owner’s release rules for the relevant collection.
Can I change trusted contacts and release rules later?
Yes. Owners can update contacts, collection grants, and access rules over time so the vault stays aligned with real life.